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kHSw

Wednesday, January 24, 2007

Undeletable message in Windows Mail

For a few days I had a message in my outbox that couldn't be deleted (it had been send correctly however).

In the preview window there was an error saying "Windows Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again."

Trying to delete the message resulted in "An unknown error has occurred." Since that message was stuck in my outbox, I was unable to send any more emails using the account used for that message.

I spend some time reading articles in microsoft.public.windows.vista.mail, but nothing helped.

So I decided to export all my messages and I closed Windows Mail. I renamed the WindowsMail.MSMessageStore file and I started Windows Mail again. It detected all my previous folders and restored all my mails and subfolders, the only thing I had to do was to move them out of the imported folder...

5 Comments:

  • I have the same prob ....I hope i can fix it too . Microsoft wanted to make things better but by doing it they created even more mistakes...

    By Anonymous Anonymous, at 10:15 PM  

  • And? Did you succeed?

    By Blogger kHSw, at 11:04 AM  

  • I have the same problem. But when I tried to rename windowsmail.msmessagestore I got an error message saying that the file couldn't be renamed because it was open in another program. Rebooted and same problem

    By Blogger robpal, at 1:48 PM  

  • Did you try booting in Safe mode?
    In case you don't know how to do this, here's an easy howto:
    http://www.bleepingcomputer.com/tutorials/tutorial61.html#vista

    By Blogger kHSw, at 11:42 AM  

  • Download and install WMUTIL
    a utility that will ClEAN the Outbox
    I also get messages stuck in the SENT and DELETED folders. WMUTIL cleans them Somtimes. I currently have one stuck in the Sent Folder that I can nor clear.

    By Blogger roguecowboy, at 10:01 PM  

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